Chapter 50

Disney's decision to replace a broken $10 souvenir for a 12 year old boy would end up earning them ten thousand times that in revenue as tha Pausch family made many repeat visits to the theme park. Randy says institutions today need to have a heart. How would you define randy's phrase "have a heart" and in what way could you make someones day better by "having a heart"?  well i always thought i makes some ones someones day if you just smile at them a smile is a good way to let someone know that you care.